Turnaround

We endeavour to ship orders within 72 hours of payment receipt; Monday – Friday 8.30am – 5pm.

Carriers

We use the following carriers to deliver our orders:

Fastway Couriers – Metro orders, large and bulk orders in areas where where Fastways provides a delivery service.

Australia Post – Standard letter and parcel post

Insurance

Delivery insurance is not normally provided, however Customers can request insurance and at their own cost, in which case we will update your order with the insurance information.

Tracking

Order tracking is not normally provided, however should the carrier provide a tracking number, we will update your order with the tracking information.

Customers can request order tracking and their own cost, in which case we will update your order with the tracking information.

Shipping Rates

The rate charged for the shipping of your order is based on the weight and size of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order, we will ship your order when the item becomes available.

Large Book orders

For book orders of 7 or more books or for wholesale orders, please contact Ecobotanica 07 32063676 to check price and delivery.