Turnaround
We endeavour to ship orders within 72 hours of payment receipt; Monday – Friday 8.30am – 5pm via
We use Auspost Standard letter and parcel post or via or a courier service.
Insurance
Delivery insurance is not normally provided, however Customers can request insurance and at their own cost, in which case we will update your order with the insurance information.
Tracking
Order tracking is provided usually via text.
Shipping Rates
The rate charged for the shipping of your order is based on the weight and size of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
Back Orders
If an item goes on back order, we will ship your order when the item becomes available.
Large Book orders
For book orders of 7 or more books or for wholesale orders, please contact Ecobotanica 0416157470 to check price and delivery.